Last updated: 2026-05-11
Best AI Agent Tools for Customer Support Agents
Tools for support agents that need grounded answers, durable customer context, and quality evaluation before automation expands.
Start with LlamaIndex or a vector database for grounded answers, add Mem0 or Zep only when remembering users changes the support outcome, and track failures in LangSmith.
Task fit
Use retrieval for policy and product facts, memory for account preferences, and evals before giving the agent write access.